Legal

Refund Policy

Version: 03.06.2026

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1. General

This Refund Policy governs the procedure for refunding funds to users of the CANNect.kz service ("Service").

The Policy is an integral part of the Public Offer and applies to all Users of the Service.

The Service provides software under a SaaS (Software as a Service) model over the Internet.

Users of the Service are individual entrepreneurs and legal entities.

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2. General refund rules

Subscription payment grants the User the right to access the functionality of the Service for the paid period.

Once access to the functionality has been granted, the service is deemed to have started.

Funds for services already rendered are non-refundable.

The User may withdraw from further use of the Service at any time by sending written notice to the Provider's e-mail address.

When the User withdraws from the Service, a refund is issued for the unused subscription period, less:

  • the cost of services actually rendered
  • bank fees
  • payment-system fees
  • other documented costs associated with rendering the services
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3. Cases of full refund

A full refund is issued in the following cases:

  • inability to provide access to the Service through the Provider's fault
  • duplicate charge
  • technical error of the payment system confirmed by the Provider
  • termination of services on the Provider's initiative
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4. Cases of partial refund

If the User withdraws from using the Service after the start of the paid period, a refund is issued in proportion to the unused subscription period.

Example: subscription paid for 12 months; 3 months used; the refund is calculated for the remaining 9 months.

The minimum settlement period is one calendar month.

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5. Cases where no refund is issued

No refund is issued if:

  • the User has actually used the Service during the paid period
  • the User has violated the terms of the Offer
  • access has been restricted due to a violation of Kazakhstani law
  • the User has refused to use the Service without terminating the contract
  • the lack of result from using the Service is due to the User's actions or inaction
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6. Refund request procedure

To obtain a refund, the User sends a request to the Provider's e-mail address.

The request must specify:

  • organization or sole-proprietor name
  • BIN/IIN
  • contact details
  • payment date
  • payment amount
  • grounds for refund
  • bank details for the refund
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7. Refund timeline

Requests are reviewed within 10 (ten) business days.

If approved, the refund is issued within 15 (fifteen) business days to the bank account used for the original payment, or to another account specified by the User.

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8. Final provisions

Refunds are made in Kazakhstani tenge.

All disputes related to refunds are resolved through negotiations.

If no agreement is reached, the dispute is subject to consideration by the courts of the Republic of Kazakhstan at the Provider's place of registration.